Legal

Privacy Policy

Last updated: March 2026

1. Who we are

GlazingCRM (“we”, “us”, “our”) provides a lead management platform for UK window, door and conservatory companies. Our registered office is at Hilton Hall, Hilton Lane, Wolverhampton, WV11 2BQ.

2. What data we collect

We collect the following information:

Account information

Your name, email address, company name and contact details when you register.

Customer data you input

Lead details, appointment records, sales data and any other information you choose to store in the system. This data belongs to you.

Usage data

Basic analytics such as login activity and feature usage to help us improve the platform.

3. How we use your data

Your data is used solely to provide and improve the GlazingCRM service. Specifically:

To display your data back to you and your authorised team members.
To operate, maintain and improve the platform.
To communicate with you about your account or the service.
To provide customer support when you contact us.

We will never access, sell, share or use your customer data for any purpose other than displaying it to the tenant it belongs to.

4. Data isolation

Each tenant's data is logically isolated. Your data is only accessible to users within your organisation. No other tenant, third party or GlazingCRM employee will access your customer data unless you explicitly request support that requires it.

5. Data security

We take the security of your data seriously:

All data is encrypted in transit using TLS/SSL.
Data is encrypted at rest on our servers.
Access to production systems is restricted and logged.
Regular backups are taken to prevent data loss.
We use industry-standard infrastructure and follow security best practices.

6. Data retention

We retain your data for as long as your account is active. If you cancel your subscription, we will retain your data for 90 days in case you wish to reactivate, after which it will be permanently deleted. You may request immediate deletion at any time by contacting us.

7. Your rights

Under UK data protection law (UK GDPR), you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data.
Export your data in a standard format.
Object to or restrict certain processing.

To exercise any of these rights, contact us at the details below.

8. Cookies

We use essential cookies required for the platform to function (authentication, session management). We do not use advertising or third-party tracking cookies.

9. Third parties

We do not sell or share your data with third parties. We may use trusted service providers (hosting, email delivery) who process data on our behalf under strict data processing agreements.

10. Changes to this policy

We may update this policy from time to time. We will notify you of any significant changes via email or through the platform.

11. Contact us

If you have any questions about this privacy policy or how we handle your data, please contact us at:

GlazingCRM

Hilton Hall, Hilton Lane, Wolverhampton, WV11 2BQ